Privacy Policy
Neo Neuf Concepts (“we,” “us,” or “our”) is a fashion retail brand based in Lagos State, Nigeria, offering casual clothing for men, women, and kids. We are committed to protecting your privacy and handling your personal information in a responsible, transparent, and secure manner.
Information We Collect
We collect personal information that you voluntarily provide when you:
- Create an account
- Place an order
- Subscribe to our updates
- Contact us for enquiries or support
This information may include your name, email address, phone number, delivery address, and payment-related details.
We may also collect non-personal and technical information such as your IP address, browser type, device information, and browsing behavior through cookies and analytics tools to improve your shopping experience.
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Communicate order confirmations, updates, and support responses
- Improve our website, products, and customer experience
- Send promotional offers, new arrivals, and important service updates
- Comply with applicable data protection and regulatory requirements in Nigeria
We use your information strictly for legitimate business purposes related to operating and improving our retail services.
Sharing Your Information
Neo Neuf Concepts does not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, including:
- Delivery and logistics partners
- Payment processing providers
- Website hosting and technical service providers
These partners are required to safeguard your information and use it only for the specific services they provide to us.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure. While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where applicable
- Opt out of marketing communications at any time
You may exercise these rights by contacting us through our official communication channels.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand site usage, and improve our services. You may disable cookies through your browser settings, although this may affect certain website features.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be published on this page, and continued use of our website indicates acceptance of any revised terms.
Contact Us
If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact Neo Neuf Concepts through our official contact channels or visit us at our Lagos, Nigeria location.