Delivery Policy
At Neo Neuf Concept, your family’s style is our priority. We are committed to delivering your orders promptly and in excellent condition. This Delivery Policy explains how we process, ship, and manage deliveries.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Once your order is ready for delivery, you’ll receive a notification via SMS or email.
Delivery Areas & Timelines
We currently deliver within Lagos State and selected surrounding areas.
Estimated delivery timelines:
- Lagos Island & Mainland: 1–3 business days
- Greater Lagos outskirts: 2–4 business days
Please note: Delivery times may vary due to traffic, weather, or order volume.
Payment Verification
All orders are shipped only after payment confirmation. Ensure your payment details are complete and accurate to avoid delays.
Tracking & Notifications
Once your order is dispatched, you’ll receive updates via SMS or email. Where applicable, tracking details will be provided so you can monitor your delivery.
Damaged or Lost Orders
If your order arrives damaged or does not arrive as expected, contact our customer support team within 24 hours of delivery or the expected delivery date. We will investigate and work with our delivery partners to resolve the issue promptly.
Delivery Responsibility
Customers must provide accurate delivery information. Neo Neuf Concept is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Changes to This Policy
This Delivery Policy may be updated periodically to reflect operational changes. All updates will be posted on our website.